Assistant Club Manager Boodle's
APPLY
28 St. James's Street SW1A 1HJ
Home / Careers / Assistant Club Manager

Overview
To support the Club Management in providing efficient and attentive service to the Members at all times, with particular regard to the private dining and events at the Club.

Main responsibilities:

· Management of the Banqueting Operations Team and/or Members Bar & Porters Desk

· Duty Management of the Club

· To support the House Manager in general Club operations

· To champion service standards and improve levels of service in the Club

· To support the staff across the Club in their personal training and development

Hours of work:

Hours of work are 40 hours per week (exclusive of meal breaks). Days of work are Monday to Friday but may be required to work weekends (occasional Saturdays). Daily starting and finishing times are according to the published rota. The Club reserves the right to vary these hours and start and/or finish times according to business requirements.

Anticipated hours (dependent upon business needs):

· Monday to Friday (some Saturday events)

· Combination of Early (from 7am), Middle (from 10am), Late (from 3pm) and Split shifts (approx 10.30am-3pm; 4.00-11pm)

· Please note that there will be late finishes after some events, where carriages are at 1am for a party/wedding a finish might be 2,30am

Banqueting operations:

  • Staff management – to recruit, train and develop each member of the Banqueting operations team.
  • Private dining – to ensure parties are planned for ahead of time, including staffing, beverage ordering, linen etc. and that the events run smoothly on the day.

· Club Events – to ensure that all Club events are planned for and run smoothly according to the Club’s format. These include annual dinners such as the Grouse Dinner, Cricket Dinner, Diva Opera etc.

· To ensure that all private dining and Club events end successfully to the Member’s satisfaction and are cleared away in preparation for the next party.

· Billing – to keep an accurate account of wine consumption and food ordered for larger parties for invoices to be sent as required. All billing should be in accordance with what was agreed at the Ops Meeting the previous Thursday. All Event bills to be passed to the House Manager for double-checking.

· To ensure all departmental hours are recorded on a weekly timesheet and submitted to the House Manager.

Duty Management:

  • To undertake duty management duties across the Club ensuring the highest possible standards of customer service and safety for the Members.
  • To support any department that needs help during day-to-day operations (e.g. Coffee Room, Members’ Bar, No.27, Hall Porters etc).
  • To be available on call out of hours as and when required.

· Maintenance – to liaise with the maintenance team regarding any problems within the Club (i.e. carpet spotting, light bulbs needing to be replaced, chairs requiring fixing, etc.)

Stock management:

  • Glass & china stock – to be responsible for the stocktaking and replenishment of stock on a quarterly basis. To include sourcing of new suppliers.
  • Linen stock – with the Housekeeper, to be responsible for the stocktaking and replenishment of stock on an annual basis. To include sourcing of new suppliers.
  • Silver – to be responsible for the stocktaking and replenishment of stock on a quarterly basis. This will include checking items against the asset register, annually.

Health and safety

- To support the House manager on any administration and/or checklist data

Other requirements:

· To comply with any reasonable request made by Management.

· To actively seek personal development opportunities

· To look to network with peers from other Clubs.

· To look to stay ahead of industry trends and legislation.

 

APPLY
Assistant Club Manager
Boodle's

Recruiter

Boodle's

Location

28 St. James's Street SW1A 1HJ

Salary

up to £35000

Job Type

Full Time

Reporting To

House Manager

View Other Open Positions

Discover More

Application Form

Are you happy for your CV to be shared with other Association of London Clubs with similar vacancies.
Submit

Employer Insights

Training Opportunities

By giving your team the opportunity to grow and develop as professionals, you will create a workforce that is loyal, engaged, productive, and keen to learn. Plus, offering training opportunities is a powerful recruitment tool that you can use to your advantage.
Discover More

  • Karim

    Front Hall - Senior Porter

    Karim has worked at the club since 2003 and is one of the first faces members and their guests see as they enter. I like it that the staff of the club are so helpful with members and guests, and reciprocal members,” he adds. “We have a very good reputation. People who come here often tell me they have recommended the club to their friends. People love the atmosphere… we build up relationships with them. It is more like a family”.

  • Teodulfo

    Maintenance Supervisor

    Teo began working at the club in housekeeping and soon moved into the maintenance team in 2002. His day begins at 6.30am where he completes a check of the building, checking all the lights in the club before reporting to reception to see if there have been any problems overnight in the bedrooms. Although it is an eight-hour-day the job offers variety and there is always something different going on.

  • Agron

    Kitchen - Junior Sous Chef

    Agron started at the East India Club in mid-2000 as a student chef and has risen to Junior Sous Chef. Over the years the club has sponsored college attendance to complete NVQ’s in cookery and English language. Agron says ‘he is immensely grateful to the club for the opportunities it has given him’. What’s most important to him are the friends he has made at the club. “When you start work, you make friends,” he says. 
     

  • Kamil

    Kamil started at the Garrick Club in 2017 as a Maintenance Assistant and was promoted to Maintenance Manager during the Covid-19 pandemic. I come from a hotel background, so the work is similar, but the atmosphere is far more pleasant and the Members really take care of the staff. The ALC also shows great support for staff. I recently attended an event with staff from other Clubs in the same role as me and we got to enjoy a tour of two other Clubs which were undergoing some work. It was really interesting and it was great to meet people in similar roles. We now have a network group we can contact each other for help with suppliers and so on.

  • Beatrix

    Reception

    Having worked at the East India Club for more than 22 years, Beatrix started in the Dining Room in 2005, and was sponsored on the wine and spirits education trust wine course. In moving to the reception team in 2011.  “I like the way that the staff in different departments are very close – like a big family. We look after each other. All the departments work together. They have to, and they have to have a good relationship.”

  • Raj

    Raj joined the Victory Services Club in 2014 as a Reception Supervisor and is now the Front Office Manager. I've had an incredible journey working for the VSC. I started as a reception supervisor and only planned to work for the Club for six months because I wanted to go on sabbatical leave and pursue my MBA. However, I enjoyed working here so much that I made a significant decision to continue to be part of the team.

  • Alla

    Alla has been working in the housekeeping department for 13 years. I think my favourite thing about the Garrick Club is that Members respect the staff and they respect my work. The Club has a great atmosphere where everyone helps each other and as staff we get great benefits.

  • Adam

    Housekeeping - Linen Keeper

    Adam’s first job at the club was as porter in the Front Hall, after a year he moved to housekeeping and a more physical role as linen keeper.  Adam has grown to be an admirer of the club system. “I like the club because there is no owner,” he says. “All the members are the owners. “My colleagues here are like my family.”

  • Elias

    Senior Receptionist

    Elias began at the club in 2003 as a steward in the Drawing Rooms before moving to reception in 2008, working in a team of five during the day and evening. Elias likes the friendliness of members towards staff. I have done everything from first aid to security work with high-spirited members and guests. I think you can teach certain skills, but experience is the key to learning great customer service.