JOB TITLE: Bar Tender     

REPORTS TO: Head Bar Tender / Dining Rooms Manager 

DEPARTMENT: F&B

SALARY: £30-32,000 Basic + Tronc + Staff Christmas Fund

Overall Purpose and Scope of the Job:

To provide the highest levels of both food and beverage service to Members and their guests, always behaving in a professional, friendly and efficient manner and assisting with any queries. Ensuring smooth operations through the management of stock control: maintaining a fully stocked bar; and accurate recording and reporting of Member sales.

Day to Day Responsibilities & Duties include:

Preparation and Service

• Liaise with the Control Clerk and kitchen to replenish stock items and record these correctly in requisitions.
• To take food orders if required and write clear chits for food orders for the kitchen.
• To liaise with the kitchen, collect Member’s food orders from the kitchen and serve to them when required
• Fulfil any specific Member requests.
• To charge Member accounts promptly and correctly.
• To ensure that the Members’ areas on the first floor are set up correctly and always kept clean and tidy.
• To assist in the service of both food and beverages within other areas of the Club.
• To prepare and serve drinks ordered by the Members.
• Ensure any Member comments are promptly relayed to the Head Bar Tender or Dining Rooms Manager.
• Carry out tasks as requested by the supervisor or manager in a professional manner.
• To ensure minimum wastage is achieved and wastage is fully recorded
• Enhance Member experience through exceptional service and rapport building.
• A positive, flexible and proactive attitude, particularly during quieter service periods.

Hygiene, Health and Safety:

• To comply with the Company statutory regulations and complete any records and documentation concerning Food Safety, Hygiene or Health & Safety procedures
• To ensure all members of staff adhere to the standards relating to Health & Safety and Food Hygiene.
• Ensure the cleaning schedule is adhered to.
• To carry out your duties in a safe manner.
• Report any accidents to your manager or Health & Safety representative.
• Maintain a high standard of personal cleanliness, and work in a hygienic way.
• To undertake any required cleaning duties of equipment, fixtures and fittings to the required standard.

Other Responsibilities & Occasional Duties:

• To prepare for and assist at any special function that may occur outside normal working hours.
• To receive any training that may be necessary for you to carry out your duties.
• To attend staff meetings as necessary.
• To carry out any reasonable request by management.
• To assist with the carrying out of periodic stock take.
• To know, understand and demonstrate the principles highlighted within the Garrick Club Staff Handbook.
• To assist other departments as needed when able to do so.
• To report immediately to management any incidents of bad behaviour/practices amongst Members or Staff, equipment failure, theft, misuse or abuse of personnel or Club property.

Technical Skills & Previous Experience:

• Previous experience working in a Cocktail Bar.
• WSET Training
• A strong understanding of food hygiene practices and health and safety regulations.
• A strong understanding of inventory control and reporting.

Personal Skills & Behaviours:

• A passion for customer service and a desire to develop new skills and techniques.
• The ability to work well as part of a team.
• Eligibility to work in the UK.
• To behave in a polite, honest and friendly way to other members of the team.
• To be punctual and ready for work at the time you are required on duty.
• Work collaboratively with others in pursuit of team goals, building effective relationships.
• Lead by example, conscientious and takes responsibility for own decisions.
• Communicate clearly, honestly, professionally and concisely.
• The ability to work well under pressure in a fast-paced environment.