Located in London’s Mayfair and overlooking Green Park, the Royal Air Force Club offers first class facilities and a ‘home from home' to its 24,000 members, predominantly serving and former officers of the RAF and Allied Air Forces and their families. Having first opened its doors in 1922, and celebrated its centenary in 2018, the Club is full of history and character. With 110 bedrooms and 10 meeting and banqueting rooms, the Club is a truly hidden gem with modern and elegant interior and facilities. 

Role:
We are looking to recruit a friendly, focused and diligent Membership Executive to support the Membership team with the administration of the Club’s membership. Reporting to the Membership Manager, this person should be an organised, pro-active individual with superb written and communication skills, excellent customer service and good financial acumen. 

This is an exceptional opportunity to be involved with a prestigious and historic private members’ Club.
Hours of Work:
Mostly 8.00am - 4.30pm however some evening work required / 30 minutes for lunch.
Weekday Evening Lobby Duty on a rotational basis 5.00pm-7.00pm (approx. once every 2 weeks) 
in addition to normal duties

Key Relationships: Membership Manager, Head of Membership & Communications, Executive Team, Membership Committee, Front Desk Team and Club Members

Key Tasks & Responsibilities:

• Answering member queries in person, via telephone, email, written correspondence and the Club’s website.
• To assist with membership applications - sending out of application forms to prospective members, checking applications on return, printing and sending out of membership cards, welcome packs and other standard letters.
• All administrative aspects of membership; inputting new members details onto the membership database, dealing with resignations, transfers from serving to former-serving, filing, correspondence etc.
• Assisting with the annual membership renewal process, and processing of membership fees.
• Website Content Management
• Conduct tours of the Club for prospective members.
• Sending out letter of introduction to members for use when visiting clubs with which we have reciprocal arrangements.
• To become the member point of contact for website enquiries relating to login/personal profiles, liaising with website management company, logging in issues, etc.
• To support with membership related Club events (25/50/60 Year Receptions/Lunches, New Members Receptions) ensuring an exceptional member experience.
• Assisting the Membership Manager with quarterly RAF College Cranwell visits, maintaining the high joining rate for newly graduated officers
• Club Shop support, daily post duties & filing
• Ensure all Club rules and policies are adhered to and maintain high customer service standards at all times.
• Perform other ad-hoc membership-related duties as required. 
• Stationery orders for other departments

Key Skills and Experience:

The ideal candidate will meet the following requirements:

• Personable, friendly with an interest in hospitality & membership.
• Smart and well-presented team player.
• Exceptional command of the English language (verbal and written) and attention to detail
• Previous experience of working in a membership/administration role. 
• Good working knowledge of Microsoft Office; Word, Excel, Outlook
• Good working knowledge of membership databases (ideally Concept) & CRM systems
• Ability to work unsupervised, using own initiative and manage own work schedule.

Desirable Skills and Experience:

• A working knowledge of Opera Cloud
• Experience of using website CMS programs 
• Confident with database use and manipulation of data & reporting
• Previous experience of working in a private members’ club or hospitality environment 

This role profile is not exhaustive and is subject to review in conjunction with the post holder and according to future changes within the Club.

As is the nature of hospitality & events, the role will occasionally include some out of office hours/weekend duties.